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Returns K&k

Spend over $100 for FREE Returns within Australia. 

Our simple returns process means that you can send any Kokoh & Koi back within 14 days, for a kokoandkoi.com store credit which does not expire. 

Step 1 - Get in touch us via info@kokohandkoi.com and let us know your order number and reason for return. 

Step 2 - We will respond with a pre-paid return Shipment label. Then, drop your items off at any Australia Post Office or post box. 

Step 3 - Wait for us to get in touch. We will do this within 3 business days of receiving your return. 

ORDERS ELIGIBLE FOR FREE RETURNS  - 
  • Orders within Australia over $100.00
  • Any orders under $100.00, follow the steps above - you will just need to cover the return shipping cost.
  • All Swimwear must be in as new condition with all swing tags and hygiene stickers attached. If swimwear shows any sign of wear, your return will not be accepted.
  • Any items purchased on Sale/Clearance or with the use of a promotional discount code will not be eligible for Returns.
  • Limit of one pre-paid shipment label per order.
  • Sun Bum products are not eligible for return.

*See International tab for Returns outside of Australia

International Returns

1 - Please get in touch us via info@kokohandkoi.com and let us know your order number and reason for return.

2 - All international returns will need to be shipped registered post with a tracking number. Shipments that take over 3 weeks to arrive to us in Australia will be returned to Sender and not accepted. 

3 - Wait for us to get in touch. We will do this within 3 business days of receiving your return. 

Return Timeframes

We have a strict 14 day policy. This means, from the date we can see your order has arrived at your shipping address, you have 14 days to arrange a return with us. The return must be posted within this 14 day period. 

Returns that are made outside of this timeframe will not be accepted. 

Faulty Items

Sometimes we make mistakes! If you are sent anything faulty, please get in touch us via info@kokohandkoi.com within 24hrs of receiving your order. We will sort out the issue right away. 

False claims regarding faulty items will be returned to sender at the customers expense. 

Shipping Charges, Store Credits and Gift Cards

Are non all refundable/transferrable. 

Store Credits

Store Credits will be issued within 3 business days of receiving your return. We do not offer Exchanges, however Store Credit is valid for 12 months. 

Non eligible Returns

Any return that is not in as new condition with all swing tags and hygiene stickers attached or shows any sign of wash or wear, will not be accepted. We will not accept the return of Sun Bum Products. Any items purchased on Sale/Clearance or with the use of a promotional discount code will not be eligible for Returns.

Our return Address is; 

Kokoh and Koi
2 Brindabella St
BERGALIA
NSW 2537
Australia